Shipping and Delivery
We carefully prepare and ship orders from our warehouse on business days (Monday to Friday). Order processing times in Italy generally range from 2 to 5 business days, unless otherwise communicated or due to delays during holiday periods (Christmas, Easter, etc.).
Delivery Times and Costs
| Destination | Delivery times | Shipping cost |
|---|---|---|
| Italy | 3 – 6 business days | 15,00 € |
| Europe * | 4 – 9 business days | 25,00 € |
* European Countries served: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
⚠️ Shipping to Switzerland (Non-EU Country)
Since Switzerland is not a member of the European Union, shipments are subject to customs clearance. Any customs duties, local VAT, and import fees are the responsibility of the recipient and are not included in the shipping rates listed above.
What to do if your package is damaged upon delivery
Upon delivery by the courier, we always advise you to check the integrity of the packaging. If the package is visibly damaged, tampered with, or open:
- Accept the package with a specific reserve: clearly write the exact reason on the courier’s delivery slip (e.g., “Accepted with reserve due to visibly crushed/opened package”). A generic reserve is not accepted for insurance purposes.
- Report the incident to QUB3: contact us within 7 days at the email address [email protected], attaching, if possible, some photos of the still-sealed package and the damaged content.
* Without placing a specific reserve at the time of collection, the courier will not recognize any refund for the damage.
Returns and Refunds Policy
Right of Withdrawal
As provided by Legislative Decree 206/2005 (Italian Consumer Code), you have the right to withdraw from the purchase without giving any reason within 14 days from the day on which you (or a third party designated by you) physically receive the products.
Conditions for making a return
For the return to be accepted and a refund to be processed, the following requirements must be met:
- The product must be completely intact and free from signs of wear or damage.
- The product must be returned in its original packaging, complete with cases, certificates, manuals, and any enclosed accessories.
- Shipping costs for returning the product are free if made within the first 14 days from receipt. After this period, transport costs will be entirely borne by the customer.
How to make a return (Step-by-step)
Request the return: Contact our customer service by writing to [email protected].
Receive instructions: Our team will provide you with the logistical details and the shipping label to apply to the return package.
Ship the product: Ship the product no later than 14 days from your notice of withdrawal.
Refunds
After receiving and verifying the integrity of the returned item at our warehouse, we will proceed with issuing the refund within 14 days.
- Method of credit: The refund is issued using the exact same payment method chosen during purchase (Credit Card, Stripe, PayPal, or Bank Transfer).
- Technical times: The actual processing time for the credit to appear on your statement depends solely on your banking institution or the payment circuit used.